Privacy Policy

1. Who We Are

Songably is operated by P-Digital V.O.F., a registered company in the Netherlands. We operate the website songably.com and provide personalised AI-generated songs as a digital product.

• Company name: P-Digital V.O.F.
• Website: songably.com
• Contact email: hello@songably.com

2. What Information We Collect

2.1 Information you provide directly

When you place an order, we collect the following personal information:

• Your email address
• The name of the person the song is intended for (the recipient)
• The occasion (e.g. birthday, Mother's Day)
• Personal details about the recipient that you choose to share (e.g. hobbies, memories)
• Your chosen music style

We do not collect your name, home address, or phone number unless you voluntarily provide it in the order details.

2.2 Payment information

All payments are processed by Stripe, Inc. We do not store or have access to your credit card details. Stripe processes your payment data in accordance with their own Privacy Policy (stripe.com/privacy). Stripe may store your payment information on our behalf as a data processor.

2.3 Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website

This data is collected via cookies, Google Analytics, Microsoft Clarity, and the Meta Pixel (see Section 5).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and deliver your personalised song to your email address
• To send you a purchase confirmation and delivery email
• To add you to our email marketing list and send you relevant offers (see Section 4)
• To analyse website usage and improve our service using Google Analytics
• To understand visitor behaviour (page navigation, clicks, scrolling) using Microsoft Clarity, which records anonymised session replays and generates heatmaps
• To serve you relevant advertisements on Meta platforms (Facebook and Instagram) via the Meta Pixel
• To comply with our legal obligations

4. Email Marketing

By completing a purchase on Songably, you agree to receive occasional marketing emails from us. These emails may include:

• Seasonal gift reminders (e.g. Mother's Day, Christmas, Father's Day)
• Special offers and discounts
• New product announcements

We use Klaviyo as our email marketing platform. Your email address and purchase data are stored in Klaviyo and used to send relevant, targeted communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email we send. Unsubscribing from marketing emails does not affect transactional emails related to your order.

5. Cookies, Analytics, and Tracking

5.1 Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function properly
• Analytics cookies: to understand how visitors use our site (Google Analytics, Microsoft Clarity)
• Marketing cookies: to serve relevant advertisements (Meta Pixel)

You can control cookies through the cookie banner shown on your first visit. You can also manage cookies through your browser settings. Disabling all cookies may affect your experience on our website.

5.2 Google Analytics

Our website uses Google Analytics 4, a service provided by Google LLC. Google Analytics helps us understand how visitors interact with our website by collecting information such as pages visited, time spent on the site, and general geographic location.

Google Analytics uses cookies to collect this information. The data collected is aggregated and anonymous and does not directly identify you. Data may be processed by Google on servers in the United States. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

We use Google Consent Mode v2, which means Google Analytics will only set cookies and collect identifiable data after you have given your consent via the cookie banner. Before consent is given, only cookieless, aggregated measurements may be recorded.

5.3 Microsoft Clarity

Our website uses Microsoft Clarity, an analytics tool provided by Microsoft Corporation. Clarity records anonymised session replays and generates heatmaps that show us how visitors interact with our pages — for example, where they click, how far they scroll, and where they hesitate.

Clarity may collect data such as mouse movements, clicks, keystrokes (excluding sensitive fields such as passwords and payment details), and general device information. Microsoft may process this data on servers in the United States. You can learn more about how Microsoft handles Clarity data in the Microsoft Privacy Statement.

Microsoft Clarity is loaded on our website to help us improve the user experience. By accepting cookies via the cookie banner, you consent to the use of Clarity. You may opt out at any time by declining cookies.

5.4 Meta Pixel

Our website uses the Meta Pixel, a tool provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram, and to show our ads to people who have visited our website.

The Meta Pixel may collect your IP address, browser information, and actions you take on our website. This data is shared with Meta in accordance with Meta's Data Policy (facebook.com/privacy/policy). You can opt out of Meta's use of data for advertising purposes through your Facebook Ad Preferences settings. The Meta Pixel is only loaded after you have accepted cookies via the cookie banner.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. We share your data only with the following service providers who process data on our behalf:

• Stripe (stripe.com) — Payment processing. Your payment data is handled exclusively by Stripe.
• Klaviyo (klaviyo.com) — Email marketing platform. Your email address and order data are stored here.
• Resend (resend.com) — Transactional email delivery. Used to send your order confirmation and song delivery.
• Google LLC (analytics.google.com) — Website analytics via Google Analytics 4. Collects aggregated data on how visitors use our website. Data may be processed in the US.
• Microsoft Corporation (clarity.microsoft.com) — Behavioural analytics via Microsoft Clarity. Records anonymised session replays and heatmaps. Data may be processed in the US.
• Meta Platforms (meta.com) — Advertising and analytics via the Meta Pixel.

All third-party providers are required to protect your data and may only use it for the specific purposes we have agreed upon.

7. International Data Transfers

P-Digital V.O.F. is based in the Netherlands and operates within the European Union. Some of our third-party service providers (including Stripe, Klaviyo, Resend, Meta, and Microsoft) are based in the United States. When we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

As we primarily serve customers in the United States, please be aware that data you provide may be processed in the US by our service providers.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

• Order data (name of recipient, occasion, personal details): retained for 12 months after your order
• Email address: retained until you unsubscribe or request deletion
• Payment data: retained by Stripe in accordance with their data retention policy

After the retention period, your data is securely deleted or anonymised.

9. Your Rights

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct inaccurate data
• Right to erasure: you can ask us to delete your personal data
• Right to restrict processing: you can ask us to limit how we use your data
• Right to data portability: you can request your data in a portable format
• Right to object: you can object to our processing of your data for marketing purposes

If you are located in the United States, please note that our marketing email practices comply with the CAN-SPAM Act. You have the right to opt out of marketing emails at any time by clicking unsubscribe in any email we send.

To exercise any of your rights, please contact us at hello@songably.com. We will respond to your request within 30 days.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data transmitted through our website is encrypted using SSL/TLS. Payment processing is handled entirely by Stripe, which maintains PCI DSS compliance.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Children's Privacy

Our service is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at hello@songably.com and we will delete the information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us:

• Company: P-Digital V.O.F.
• Website: songably.com
• Email: hello@songably.com

We aim to respond to all privacy-related enquiries within 30 days.